Privacy Policy

Laundry Buddies ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share information when you use our website, mobile apps, or any of our services.

We are a California-based company and comply with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

1. Information We Collect

We collect the following categories of information:

a. Information You Provide

• Name
• Email address
• Phone number
• Pickup and delivery address
• Payment details (via 3rd party payment provider). All payment data is encrypted and handled in compliance with industry-standard PCI-DSS requirements.
• Laundry preferences (e.g. detergent/fragrance selection)
• Communication (e.g. support requests or survey responses)

b. Automatically Collected Information

• Device type and browser
• IP address
• Pages visited and actions taken on our site
• Referral source
• Session duration

We collect this data using:

• Google Analytics 4 (GA4)
• Tracking Pixel (Facebook/Instagram/TikTok)

2. How We Use Your Information

We use your data to:

• Provide, maintain, and improve our services
• Communicate with you (confirmations, support, promotions)
• Improve our website, ads, and customer experience
• Analyze user behavior to refine our services and marketing
• Comply with legal and contractual obligations
• Conduct research and product development
• As required by applicable law, legal process, or regulation
• For purposes as disclosed at the time you provide your information, with your consent, and as further described in this Privacy Policy

3. Cookies & Tracking Technologies

We use cookies to:

• Keep the site functional and secure
• Understand how visitors use our services
• Serve targeted ads via platforms like Facebook and Instagram

You may manage cookie settings through:

• Our cookie banner and “Your Preferences” panel
• Your browser settings

For California users, you may opt out of cookie-based tracking that qualifies as “selling or sharing personal information.”

4. Sharing Your Information

We do not sell your personal information.

We may share your data with trusted partners for business purposes, including:

• Payment processors (e.g. Stripe, Square)
• Marketing platforms (e.g. Meta, Google)
• Customer communication tools (e.g. email or SMS platforms)
• Web hosting and analytics providers

All partners are contractually bound to use your data responsibly.

5. Your Privacy Rights (California Residents)

If you live in California, you have the right to:

• Know what personal data we collect
• Request a copy of your personal data
• Request deletion of your personal data
• Opt out of the “sale or sharing” of your data
• Limit the use of sensitive personal data (if applicable)

To make a request, email us at info@laundrybuddies.com.

We will not discriminate against you for exercising your rights.

6. Data Retention

We retain your data only as long as necessary to:

• Fulfill services
• Comply with legal obligations
• Improve our offerings

7. Security

We take your data seriously. We use HTTPS, firewalls, access control, and other safeguards to protect your information.

However, no method of transmission over the internet is 100% secure. Please contact us if you believe your data has been compromised.

8. Children's Privacy

We do not knowingly collect personal data about children. Our websites and systems are not designed for use by individuals under the age of 16, and in particular are not designed for children under the age of 13. If we learn we have collected or obtained personal data of someone under 13, we will delete that information from our database. If you believe that this has occurred, please contact us at info@laundrybuddies.com.

9. Updates to This Policy

We may update this Privacy Policy as needed. If we make material changes, we’ll notify you via email or on our site.

10. Contact Us

Have questions or want to make a privacy request?

Reach out at: info@laundrybuddies.com